Privacy Policy

Use of this website, including contacting us through forms, email, or phone, does not establish a therapist-client relationship. A therapeutic relationship is only formed after required intake procedures, informed consent documents, and mutual agreement for treatment services have been completed.

Information submitted through the website should be limited to general inquiries. Please do not submit sensitive clinical, emergency, or highly confidential information through website forms or unsecured email.

If you are experiencing a mental health emergency or crisis, call 911 or go to the nearest emergency room. You may also contact the 988 Suicide & Crisis Lifeline by dialing 988.

 If you become a client of DeLuna Counseling, your protected health information is subject to applicable HIPAA privacy and security protections.

While we take reasonable measures to protect confidentiality, no method of electronic communication or internet transmission is completely secure. 

We may collect the following categories of information:

You may voluntarily provide personal information including:

• Name 
• Email address 
• Telephone number 
• Mailing address 
• Insurance information 
• Appointment request details 
• Information you choose to provide in contact forms or communications 

If you become a client, additional protected health information (“PHI”) may be collected and maintained pursuant to HIPAA and other applicable laws.

When you visit our website, certain technical information may be collected automatically, including:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Date and time of access 
• Referring website information 

This information may be collected using cookies, analytics tools, or similar technologies.

 We may use collected information to:

• Respond to inquiries or appointment requests 
• Provide counseling or consultation services 
• Communicate regarding scheduling or administrative matters 
• Process payments 
• Improve website functionality and user experience 
• Maintain records required by law 
• Comply with legal, ethical, licensing, insurance, and regulatory obligations 

We do not sell personal information or protected health information to third parties.

By contacting us electronically, you acknowledge and accept certain risks associated with electronic communications.

Email and text messaging may be used for administrative purposes such as:

• Scheduling 
• Appointment reminders 
• Billing matters 
• General communications 

Unless specifically arranged otherwise, electronic communications may not be encrypted. Sensitive or urgent clinical information should not be transmitted via standard email or text message.

If telehealth services are offered, the Practice uses reasonable safeguards and HIPAA-compliant platforms when required.

Clients participating in telehealth services acknowledge that:

• Electronic systems may involve inherent technological risks 
• Internet disruptions or unauthorized access may occur despite safeguards 
• Privacy during sessions also depends on the client’s environment and device security 

Additional telehealth consent documentation may be required before services begin.

Payments may be processed through third-party payment processors. We do not typically store complete credit card or banking information on our website servers.

Payment processors may collect and process financial information according to their own privacy and security policies.

We may use financial information to:

• Process payments 
• Collect outstanding balances 
• Verify insurance information 
• Maintain accounting records

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information and protected health information.

However, no electronic transmission, website, or storage system can be guaranteed completely secure. By using this website, you acknowledge these inherent risks.

Depending on applicable laws, you may have rights regarding your information, including the right to:

• Request access to information 
• Request corrections 
• Withdraw consent where applicable 
• Request limitations on certain uses or disclosures 

Requests may be subject to legal and ethical limitations.

 We may disclose information when required or permitted by law, including:

• Compliance with court orders or subpoenas 
• Mandatory reporting obligations 
• Preventing serious harm to self or others 
• Compliance with licensing, insurance, or regulatory requirements

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.